FOR IMMEDIATE RELEASE
Gwinnett County, GA, Sept. 24, 2025 – The Gwinnett County Tax Commissioner’s Office has been made aware of a programming issue impacting Gwinnett’s Taxpayers. The 2025 tax bills were mailed a little over a week ago. There were 0.1% taxpayers whose Value Offset Exemption (VOE) didn’t appear on their tax bill, due to a programming error. The VOE is a Gwinnett county exemption that prevents the county portion of the bill from going up with the value of their property; for example, a home purchased in 2002 valued at $125,000, the VOE, maintains the initial valuation, meaning now in 2025 that same property could be valued at $325,000, the VOE amount appearing on the bill would then be $200,000, so the county portion of their taxes would not go up, but would remain at the initial value. The amount in county taxes would remain at the initial valuation amount. Current Year Valuation $325,000- initial valuation in 2002 $125,000=the value offset exemption of $200,000.

Mitchell has been patient in dealing with programming delays presented by the vendor tasked with programming the new legislation HB 581. Contractual obligations between the tax commissioner’s office and the vendor impeded her ability to change out the vendor. Mitchell is deeply grieved by the impact on Gwinnett taxpayers.

Mitchell has clarified the bills that have been impacted by this programming, and a new bill will be mailed. The due date for the corrected bills will be due 60 days after the corrected bill is mailed. Mitchell, in her commitment to transparency, has further penned a letter to the taxpayers impacted by the programming issue, maintaining her commitment to transparency.

The time usually made available through future year implementation on legislation was not a component of HB 581. The property tax division of the tax commissioner’s office has a process of receiving programming from the vendor, testing a sample group, and upon the completion of the testing, then implementing. The sample group tested did not reveal what has since been learned in the .1% of the bills with the missing VOE.

The Tax Commissioner is committed to distinction in government and exemplary service, and with that, has penned an open letter to the Gwinnett County residents. Mitchell ordered an internal audit for all bills, and breathed a sigh of relief in seeing the impact was a small group with one-off type changes that inadvertently impacted the affected bills.

Mitchell stated, "I want to assure you the mistake made on your bill, has been corrected and will reflect the VOE amounts you’ve held previously.” She further stated with the corrected bill, a reset in the due date timeline. The time to pay the corrected bill amount will be reset to 60 days after the mailing of the corrected bill. She mentioned that all the corrections have been made, and the corrected bills will be mailed. “

She has expressed her gratitude for having received notification through some of the calls received through the call center. Stating, “your requests have been heard, and I am working to ensure issues like this will not happen again. Thank you for your collaboration in bringing these concerns to my attention.”

For more information, visit www.GwinnettTaxCommissioner.com.

Media Contact:

Bobbi Simpson

Communications Division Director
Office of the Tax Commissioner
Gwinnett County, Georgia

770-822-7318

bobbi.simpson@gwinnettcounty.com