Attention Customers: The state's kiosk vendor will be
performing maintenance on the tag-renewal kiosks from
4-8 a.m. Sunday, July 20, and they
will be unavailable during this time.
Online renewal
services will still be available. We apologize for any inconvenience.
Gwinnett County Tax Commissioner Denise R. Mitchell, MPA, is a Constitutional Officer elected to bill, collect and disburse personal and property taxes and to administer homestead exemptions. Serving also as an agent for the state of Georgia, the tax commissioner registers and titles motor vehicles and disburses associated revenue.
Leadership Team
Vision
Distinction in government and exemplary service.
Mission
We instill trust in government through innovation, transparency and unparalleled tax and tag services.
Join our team!
We are an office of individuals who take great pride in our vision of Distinction in Government and Exemplary Service.
The Tax Services Associate I is responsible for providing motor vehicle and property tax consultation in a call center environment. Duties include professionally communicating with customers via telephone, email, and live chat in order to answer motor vehicle and property tax questions, assisting customers with navigating the Tax Commissioner website, creating and maintaining various records, preparing correspondence, and performing other duties as assigned.
Minimum Qualifications:
- High School Diploma or G.E.D.
- Two years of Customer Service, Motor Vehicle, Property Tax, or related experience
- Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of this job
- Basic data entry, computer, and internet navigation skills
Preferred Qualifications:
- Two years of call-handling experience in a Call Center environment
- Exceptional verbal and written communication
Due to the sensitive nature of this position, a background check is required to include motor vehicle and criminal histories.
For more information and to apply
Minimum Qualifications:
- High School Diploma or G.E.D.
- Two years of customer service or related experience sufficient to successfully perform the essential duties of the job.
- Or, and equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preferred Qualifications in addition to the above minimum qualifications:
- Property tax related experience
- Must be flexible with work schedule and hours.
- Work assignments may be at any DMV location and reassignments can be made at any time.
Due to the sensitive nature of this position, a background check is required to include motor vehicle & criminal histories.
Department of Motor Vehicles
Collects all taxes, fees, and penalties for motor vehicles applicable under the Georgia code • Ensures compliance of EPA-mandated vehicle emission testing • Validates insurance and collects vehicle liability insurance lapse and suspension fees • Processes and verifies motor vehicle title documents • Administers disabled placards and senior waivers
Department of Property Tax
Bills and collects ad valorem taxes, fees, and special assessments • Administers and audits homestead exemptions • Issues and enforces tax executions for delinquent accounts • Coordinates the delivery of IT services
Department of Finance & Accounting
Carries out all finance and accounting functions for the GCTC • Prepares finance and accounting reports • Manages the budget process • Provides operational reports to measure efficiency and performance • Ensures compliance with governmental reporting standards
Communications
Develops and executes internal and external communications • Handles media relations • Oversees employee recognition program • Monitors customer communication and satisfaction • Oversees the customer call center that responds to inquiries regarding motor vehicles and property tax
Updated 6/30/2025