Gwinnett County Tax Commissioner Denise R. Mitchell, MPA, is a Constitutional Officer elected to bill, collect and disburse personal and property taxes and to administer homestead exemptions. Serving also as an agent for the state of Georgia, the tax commissioner registers and titles motor vehicles and disburses associated revenue.
Leadership Team
Vision
Distinction in government and exemplary service.
Mission
We instill trust in government through innovation, transparency and unparalleled tax and tag services.
Join our team!
The Tax Services Assistant Manager is responsible for assisting in the day-to-day operations and management of an assigned business unit. Duties include supervising staff, conducting performance appraisals, overseeing staff training, preparing various reports, assisting in establishing goals and objectives for the department, and completing assigned projects.
This position is responsible for the collection and processing of property taxes and motor vehicle taxes, fees, and penalties in compliance with mandated requirements and established procedures. The ability to handle complex and unique situations is required.
Essential Duties:
- Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
- Assists in the overall management of the division to include handling complex customer issues and reviewing all correspondence and reports.
- Provides technical assistance to other departments regarding tax/tag issues.
- Attends and participates in meetings regarding the department.
- Assists with preparing the annual budget for the department to include analyzing expenditures and projecting future needs.
- Performs other duties of similar nature or level.
Minimum Qualifications:
- Associate's degree in business administration, finance, accounting, or management.
- Four years of progressively responsible supervisory tax or customer service experience; OR
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Valid Georgia driver's license
- Ability to work varying schedules and hours, depending on assigned location.
This job entails fiduciary responsibility and requires a background check to include motor vehicle and criminal histories.
The Tax Service Associate I is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include Reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned.
Minimum Qualifications:
- High School Diploma or G.E.D.
- Two years of customer service or related experience sufficient to successfully perform the essential duties of the job.
- Or, and equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preferred Qualifications in addition to the above minimum qualifications:
- Property tax related experience
- Must be flexible with work schedule and hours.
- Work assignments may be at any DMV location and reassignments can be made at any time.
Due to the sensitive nature of this position, a background check is required to include motor vehicle & criminal histories.
Department of Motor Vehicles
Department of Property Tax
Department of Finance & Accounting
Communications
Updated 5/6/2025